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January 16, 2004
Customer evangelism begins internally
Internet.com has a compelling view of the sales culture inside AOL:
[Internet.com] obtained audiotapes of two meetings conducted by recently departed ad sales EVP Lisa Brown. In them, she repeatedly launches into obscenity-laced tirades, personally insults senior executives in her group, and at one point, pounds her shoe on the table, Khrushchev-style, when a creative director from a longtime AOL vendor speaks out of turn.
Yikes! AOL has a long road ahead to creating customer evangelists. A company culture based on fear, intimidation and shoe-pounding(!) is ideally suited for creating customer vigilantes.
Other blogs that reference Customer evangelism begins internally:
The register posts an interesting story regarding the fear that pervades HP's workforce.
Customer vigilantes in HP's future?
Cross-country flight at dinner time
25 rows in a plane that was not full.
Pay-for food runs out at row 12.
Pretzels and coke for the rest of us.
How long do you guess it will be before I fly that airline again?
It seems to me that if you’re going to charge people for food, we should be eligible to buy it. When it was free it was at least plentiful!
Thanks to US Airways, there’s a new class of seats on every airliner: Steerage.